Faq / Help
1. Ordering
2. Shipping & Delivery
3. Returns & Refunds
4. Warranty
5. Security & Privacy
6. Product Information
1. Ordering & Payment
How do I order online?
To purchase a product, click on the “add to cart” button to add it to your shopping cart. You can add multiple products and edit quantities by clicking on the “view cart” button in the top right corner. When you’re ready to proceed to payment, click the checkout button to finalize your purchase.
What happens after I place an order?
- You will receive an email confirmation with your order details.
- If there are any issues with your order (e.g., item out of stock), we will contact you ASAP.
- Once your order is processed and dispatched (within 2 days), you can request an email with tracking information.
What payment options do you accept?
We accept Credit and Debit Cards (Visa, Mastercard, American Express), PayPal, and direct bank deposit payments via our secure checkout page. We also offer installment payments through Klarna, AfterPay, or Zip Pay - all 'buy now, pay later' services.
We use Secure Sockets Layer (SSL) technology to ensure the safest, most secure shopping experience possible, automatically encrypting your confidential information with a 128-bit encryption key.
What happens if item is out of stock?
In the unlikely event that an item is out of stock, we will notify you immediately with the status of the product and the expected time of arrival. You will have the option for an on-the-spot refund if you prefer not to wait.
Do you have a showroom where I can see the light in person?
To offer affordable pricing, we operate a 'direct from the makers' business model, meaning no physical stores, no showrooms, and no middlemen. We're a passionate team offering you a new way to buy lighting, cutting out the fuss so you can get beautifully made designer pieces at a price to suit you.
So, how can I see the lights?
We provide detailed product descriptions, high-quality images, specifications, and profiles for each light. We can also take close-up photos of the product in our warehouse upon request. Additionally, we offer a 30-day returns policy to ensure absolute satisfaction.
2. Shipping & Delivery
How much does shipping cost?
| Metro areas in Australia for orders above $99 (i.e. capital cities and surrounding areas). Excludes Hobart and Darwin. | FREE |
| $29.95 flat rate shipping for all non-metro areas* | $29.95 |
| $14.95 flat rate shipping charge for orders under $99* | $14.95 |
To check which zone your postcode falls under, add the item to your cart and then type in your postcode on your shopping cart page or you can use our shipping calculator below.
Where can we deliver to?
We deliver goods Australia-wide straight to your door. For international and NT customers, please check our international shipping information.
When will I receive my order?
We endeavour to process and ship orders to our customers as quickly as humanly possible. In most cases, orders are shipped within 2 business days of the order being placed by you online.
| Destination | Approx Transit Time |
|---|---|
| Sydney, Melbourne, Brisbane, ACT | 1-5 days |
| Regional NSW, VIC & QLD | 3-7 days |
| Perth, Adelaide | 5-7 days |
| TAS, Regional SA, WA & NT | 7-10 days |
*Please note that these are estimates and our carriers will endeavor to meet these on all occasions; however please allow up to 10 business days for all deliveries.
TRACKING
Once your order is dispatched (usually within 2-3 business days), we will send you a confirmation email containing your tracking details. In some instances, specific tracking information may not be included in the email. If that's the case, you can request it by reaching out to us via email, or you can log in to your account to track your order directly.
Will my purchase arrive safely?
Items are individually wrapped, boxed and protected to ensure your goods arrive in perfect condition. If there are any damages please make contact with us to arrange a replacement.
Does someone need to be home to receive goods?
No, if there is no one home then our courier will leave a notice at your address and responsibility will be for the purchaser to arrange collection or re-delivery of the product. To avoid this, we suggest you provide 'authority to leave' or have it sent to a business address - please make a note on checkout.
Can I pick up my goods?
Unfortunately, goods are not usually available for pick up. If you really need to pick up, please send us an email or give us a call and we could possibly arrange something for you. Our warehouses are based in Melbourne and Sydney.
Yes, please read our international shipping information.
3. Returns & Refunds
Can I get a refund if I am not happy?
We offer returns for change-of-mind purchases within 30 days, provided the product is in its original condition and packaging. Please note that a 20% restocking fee may apply, or you can opt for store credit. Some exclusions apply, such as clearance items and custom-made products. For full details, please refer to our Returns Policy.
Can all products be returned?
Not all products are eligible for return. Clearance items, custom-made items, made-to-order items and Visual Comfort products are excluded from our 30-day return policy. Please refer to the product page to check if an item is eligible for returns.
What costs are involved to return items?
Customers are responsible for the return shipping costs, and the product must be sent via a registered and insured service that requires a signature upon delivery. If the product was offered with "free delivery" or a "flat rate fee," the actual shipping costs incurred by Zest Lighting will be deducted from the refund. Additionally, a 20% restocking fee may apply unless an order of equal or greater value is placed in lieu of this fee.
I do not have the original packaging, or it is damaged, can I return it?
Unfortunately, products must be returned in their original packaging and in a resaleable condition to be eligible for a return. If the packaging is damaged or missing, the item may not qualify for a change-of-mind return.
Will I receive a full refund if I return my item?
For change-of-mind returns, a full refund will be issued minus outbound shipping costs and any applicable restocking fees, unless you opt for store credit. For products that were offered with free or flat-rate delivery, the actual shipping costs incurred by us will be deducted from your refund. For faulty or damaged goods, we will offer a full refund or exchange in accordance with our obligations under the Competition and Consumer Act 2010 (Cth).
4. Warranty
How long is your warranty?
All products on Zest Lighting come with a full 12 month manufacturer warranty.
What are your warranty terms and conditions?
The warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates.
What do I do if I have a problem?
We are committed to the quality of all our products and providing top class customer service.
If your lights arrives or shows signs of damage or fault within the warranty period, please complete our warranty claim form online and make sure you provide:
1. A detailed description of the damage or fault; and
2. Photos (or video, where appropriate) showing the damage or fault.
We will respond within 24 hours.
5. Security and Privacy
How do I know if my information is safe with you?
We are highly committed to keep your privacy safe and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.
Do you keep my credit card details?
No, we never store your credit card details - once you type your information, it is sent instantly, encrypted, direct to our order processing system. We employ the latest encryption technology to ensure that your details are safe. Our Pay Pal express checkout is the most secure payment gateway available on the net. PayPal automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Read more about PayPal and how it protects online shoppers.
6. Product Information
Can you provide design advice or assist with product selection?
Zest Lighting specialises in the sale of designer lighting and can only provide very basic design advice. Unfortunately, we are unable to make recommendations for produce selection, use or modification - it is not our speciality. The decision of selecting the product used in an application needs to be made by a customer based on advise provided by an electrician or qualified designer.
Can you customise a fitting for us?
We do not customise or alter fittings, and send goods as stock standard. The most common request is to extend the cord length - we do not offer this service but it can be done by your electrician for most fittings.
Are your Zest Lighting Replicas the same as the original?
Zest Lighting replica products are not manufactured or approved by, or affiliated with, or endorsed by the original designers or manufacturers - In other words, they are not an original which is sold under licence. Also, we do not claim that our replica is exactly like the original in construction, design or application. Zest Lighting Replicas products are copies of the original by Zest Lighting and is not the original.
How good is the Zest Lighting Replicas compared to other re-sellers of Replica Lighting?
We employ rigorous quality control standards to ensure all our lights meet our exceptional standards. Our manufacturers have been thoroughly tried and tested so that we can achieve our mission to offer you the highest quality products at a price that that you can afford. We take our replicas very seriously and have great attention to ensure a good quality replica. We specialise in the sale of replica designer lighting and have been consistently pursuing our goal of providing good quality replica lighting at affordable prices for many years.
Contact Us
I can't find my answer?
If we were unable to answer any of your questions satisfactorily through our FAQ/Help and/or Terms and Conditions pages, then please give us a call on 1300 55 22 58 or send us an email to info@zestlighting.com.au.