Returns Policy

At Zest Lighting, we offer a refund or exchange for change-of-mind purchases made within 30 days, provided that proof of purchase (e.g., website order confirmation or invoice) is presented.

Refunds for change-of-mind returns are subject to a 10% restocking fee, unless another order of equal or greater value is placed.

If your goods are faulty or damaged upon receipt, we will provide a full refund or exchange in line with our obligations under the Competition and Consumer Act 2010 (Cth). For more details, please visit our Warranty Page.

How to Start the Return Process

Please complete the returns form below, providing a clear explanation of your situation and details of the product(s) you wish to return.

Return Conditions

• Installed or Used Products: Items that have been installed or used are not eligible for a change-of-mind return.
• Eligibility: Products marked as “not eligible for change-of-mind returns” on the product page cannot be returned.
• Product Condition: Items must be returned in their original packaging and in resaleable condition.
• Customer Responsibility: Customers must arrange and cover return shipping costs.
• Shipping Method: All returns must be sent via a registered and insured shipping service requiring a signature upon delivery.
• Free & Flat Rate Shipping: If the product was shipped under “free delivery” or a “flat rate fee,” the actual shipping cost incurred will be deducted from the refund.
• Product Variations: Natural variations in color, finish, or scale are not considered defects.
• Return Period: Returns must be initiated within 30 days of receiving the order.
• Custom Orders: Custom or made-to-order items are non-refundable and non-creditable.

Exclusions from the 30-Day Return Policy

• Clearance items
• Custom or made-to-order items

Return Options

Customers may choose from the following return options:

• Restocking Fee: A 10% restocking fee applies unless another order of equal or greater value is placed.
• Store Credit: A store credit equal to the original purchase amount will be issued, valid for six months.

Our Rights

We reserve the right to refuse a return if we cannot verify that the product was purchased from us.

Limitation of Liability

To the extent permitted by law, Zest Lighting:

• Limits liability for repair, replacement, or refund to its obligations under the Act.
• Is not responsible for incidental, consequential, or punitive damages.
• Is not liable for claims, losses, or expenses related to the delivery, non-delivery, or return of goods.