Contact Us

  • Zest Lighting
  • (02) 9669 9361
  • info@zestlighting.com.au

Information

About us

Zest Lighting is an online boutique based in Sydney that offers you the best in lighting designs at the click of a fingertip. Since 2014, we have been bringing high street designs online without the high street price tag.

Zest Lighting

Pagan Small Paper String Pendant Shade

$109.00 - $159.00
Buy with Confidence

Klarna badge

4 interest-free payments. Available for orders above $10. Learn more

Pagan Small Paper String Pendant Shade
Secure SSL Payment | Contact Us | Easy Returns

CONTACT INFORMATION

×

Zest Lighting is an online-only lighting boutique based in Sydney. Our goal is to bring great lighting design to your home, office, and commercial spaces.

Learn more about us

GET IN TOUCH

Our team is here to assist you. Choose the most convenient way to contact us:

WAREHOUSE & ORDER PICKUP

CUSTOMER SUPPORT HOURS

Monday – Friday: 10:00 AM – 5:00 PM AEST

For quick answers, visit our Frequently Asked Questions page.

PAYMENT INFORMATION

×

Zest Lighting offers a variety of secure payment options for a smooth and safe shopping experience.

ACCEPTED PAYMENT METHODS

  • Credit & Debit Cards: Visa, Mastercard, American Express
  • PayPal: Secure and fast online transactions
  • AfterPay, Klarna & Zip Pay: Buy now, pay later options
  • Direct Deposit: Secure bank transfer option

All transactions are protected with SSL encryption, ensuring the highest level of security.

PAYMENT FAQs

Is it safe to use my credit card on your website?

Yes, all transactions are secured with SSL encryption, and we do not store credit card details.

Do you charge extra fees for payments?

No extra fees for AMEX, Visa, Mastercard, or PayPal.

Buy Now, Pay Later services may have their own fees – check with the provider.

Can I pay in installments?

Yes, we offer AfterPay, Klarna, and Zip Pay for flexible, interest-free installment payments.

How do I pay via direct deposit?

After selecting Direct Deposit at checkout, you’ll receive our bank details.

Please use your Order Number as the reference. Orders are processed once payment clears (1-3 business days).

What should I do if my payment isn’t going through?

If your payment fails:

  • Check your card details and balance.
  • Try a different payment method.
  • Contact your bank to check if they blocked the transaction.
  • If the issue persists, contact our support team.
Can I get a tax invoice for my order?

Yes, all orders come with a tax invoice, which will be emailed once payment is confirmed.

NEED MORE HELP?

Still have questions? Our support team is here to help.

CONTACT US

SHIPPING INFORMATION

×

We strive to deliver your orders quickly and efficiently. Below is an overview of our shipping fees, estimated delivery times, and tracking process.

SHIPPING FEES

  • FREE Shipping: Available for metro areas on orders over $99 (excludes Hobart & Darwin).
  • $29.95 Flat Rate: Applies to all non-metro areas.
  • $14.95 Flat Rate: For orders under $99.

Use our Shipping Calculator to check your shipping zone.

ESTIMATED DELIVERY TIMES

Orders are processed within 2 business days. Estimated delivery times:

Destination Estimated Time
Metro Areas (Sydney, Melbourne, Brisbane, ACT) 1-5 business days
Regional NSW, VIC & QLD 3-7 business days
Perth, Adelaide 5-7 business days
Tasmania, Regional SA, WA & NT 7-10 business days

Express Shipping: Contact us for express options.

Shipping Delays: External factors (weather, public holidays, courier issues) may affect delivery.

TRACKING YOUR ORDER

Once dispatched, you’ll receive tracking details via email. If you don't receive them:

  • Check your spam/junk folder.
  • Log in to your account to track orders under "My Orders".
  • Contact us for assistance.

DELIVERY PROCESS & COURIERS

  • We partner with top couriers for reliable delivery.
  • If no one is available, a calling card may be left for redelivery or collection.
  • For "Authority to Leave" (ATL) deliveries, we are not liable for lost/stolen parcels.

NEED MORE HELP?

Still have questions? Our support team is here to help.

CONTACT US

RETURNS & REFUNDS

×

At Zest Lighting, we offer a refund or exchange for change-of-mind purchases made within 30 days, provided proof of purchase is presented.

Refunds are subject to a 10% restocking fee, unless another order of equal or greater value is placed.

If your goods arrive faulty or damaged, we will provide a full refund or exchange as per the Competition and Consumer Act 2010 (Cth). Please visit our Warranty Page for details.

RETURN CONDITIONS:

  • Products must be in original packaging and in resaleable condition.
  • Installed or used products are not eligible for return.
  • Items marked “not eligible for return” cannot be returned.
  • Customers must arrange and cover return shipping costs.
  • Returns must be sent via a registered and insured shipping service.
  • Actual shipping costs incurred on “free” or “flat rate” shipping will be deducted from refunds.
  • Custom or made-to-order items are non-refundable.

RETURN OPTIONS:

  • Refund: A 10% restocking fee applies.
  • Store Credit: Store credit equal to the purchase amount, valid for 6 months.

For full details, visit our Returns Policy Page.

BEST PRICE GUARANTEE

×

Zest Lighting is committed to providing the best designs at the best possible prices. If you find a lower advertised price on an identical product in stock, we will match it and may even beat it by up to 10%.

How It Works:

  • The competitor’s product must be identical and in stock.
  • The price must be publicly available and verifiable.
  • The offer excludes clearance or second-hand items.

Fill out the form below, and we will respond within 24 hours with a discount code.

Request a Quote

×

Fill out the form below, and we'll get back to you with a custom quote.

Pagan Small Paper String Pendant Shade

The Pagan Small Paper String Pendant Shade is handcrafted from paper string and is part of our natural shades for pendant lighting range. A compatible shade for a more classic coastal and boho style for any room. Also available in a larger size.

Product Details
  • Type: Light Shade
  • Room List / Usage: Living Room, Dining Room, Hallway (Indoor)
  • Material: Paper String
  • Colour: Natural
Dimensions
  • Overall Width: 330mm
  • Overall Projection / Depth: 330mm
  • Overall Height: 220mm
  • Fixture Diameter: 330mm
  • Fixture Height: 220mm
  • Shade Diameter: 200mm (Bottom)
  • Shade Fitting Type: 43mm Top Shade Fitting
Additional Information
  • Care Instructions: Wipe clean with a dry cloth; do not use strong liquid cleaners
  • DIY shade - installed on existing cord set or fitting
  • Available suspension kits for additional purchase:
    • BC-CL Cord Set: 1800mm Brushed Chrome Metalware and Clear Cable E27 Suspension Kit
    • WH-CL Cord Set: 1800mm White Metalware and Clear Cable E27 Suspension Kit
    • BK-BK Cord Set: 1800mm All Black (Metalware and Cable) E27 Suspension Kit
    • WH-WH Cord Set: 1800mm All White (Metalware and Cable) E27 Suspension Kit
    • WD-WH Cord Set: 1800mm Real Timber Canopy and White Cable E27 Suspension Kit
    • WD-BK Cord Set: 1800mm Real Timber Canopy and Black Cable E27 Suspension Kit

SHIPPING & DELIVERY

We offer FREE shipping for metro areas on orders above $99. Non-metro areas and smaller orders may incur a shipping fee.

Metro areas in Australia for orders above $99 (i.e. capital cities and surrounding areas). Excludes Hobart and Darwin. FREE
$29.95 flat rate shipping for all non-metro areas* $29.95
$14.95 flat rate shipping charge for orders under $99* $14.95

For an exact shipping cost, enter your postcode in our Shipping Calculator.

Once dispatched, you'll receive tracking details via email.

For full details, visit our Shipping & Delivery page.

RETURNS & REFUNDS

We accept returns within 30 days. A 10% restocking fee may apply. See our Returns Policy for full details.

PAYMENT INFORMATION

Zest Lighting accepts the following secure payment methods:

  • Credit & Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • AfterPay, Klarna & Zip Pay
  • Direct Deposit Payments

All transactions are protected with SSL encryption, ensuring the highest level of security.

For full details, visit our Payment FAQs or Contact Us.

WARRANTY

All products come with a 12-month manufacturer’s warranty. Learn more about our Warranty Policy.

SECURITY & PRIVACY

We use SSL encryption and do not store credit card details. Read our Privacy Policy.

PRODUCT INFORMATION

We operate online only but provide detailed images and specifications. If you need more information, visit our Contact Us page.

PRODUCT WARRANTY

This product comes with a one-year warranty. Misuse or unauthorized modifications void the warranty.

COLOURS IN IMAGES

Actual product colours may vary from images due to monitor differences. We strive for accurate colour representation.

ASSEMBLY

This fitting might be supplied unassembled to reduce shipping costs and minimise damage. Some assembly by the customer or the installing electrician may be required upon receipt. Please refer to the accompanying manual in the package for the assembly instructions.

INSTALLATION

Installation must be performed by a licensed electrician if:

  • The fitting requires installation and connection to the mains electrical supply (install according to the wiring standard).
  • The fitting is a hardwired light fitting and not specifically labelled as 'DIY'.
PRODUCT CARE

Regular dusting and cleaning with a soft cloth will maintain the product's appearance and longevity.

Download Zest Lighting's Comprehensive Care and Maintenance Guide

CONTACT SUPPORT

For assistance, contact our customer support.