Returns Policy

At Zest Lighting, we offer a full refund (excluding outbound shipping costs) or an exchange for change-of-mind purchases made within 30 days, provided that proof of purchase is presented (such as a website order confirmation email or invoice).

If your goods are faulty or damaged upon receipt, we will provide a full refund or exchange in line with our obligations under the Competition and Consumer Act 2010 (Cth) (“Act”). Please visit our Warranty page for more details.

To start the return process:

Please complete returns form below with a clear explanation of your situation, including details of the product(s) you wish to return.

Return Conditions:

• Installed or Used Products: Products that have been installed or used cannot be returned for a change-of-mind refund or exchange.
• Eligibility: Products marked as "not eligible for change-of-mind returns" on the product page are excluded.
• Product Condition: Items must be returned in their original packaging and in resaleable condition.
• Customer Responsibility: Customers are responsible for return shipping and ensuring the safe arrival of the product at our warehouse.
• Shipping Method: All returns must be sent via a registered and insured shipping service requiring a signature upon delivery (e.g., Australia Post, Fastway Couriers, TNT).
• Free and Flat Rate Shipping: For items with "free delivery" or a "flat rate fee," the actual shipping cost incurred by us will be deducted from your refund.
• Product Variations: Products may differ from images due to natural variations in color, finish, or scale.
• Return Period: All returns must be made within 30 days of receiving the order.
• Custom Orders: Custom or made-to-order items must be paid in full at the time of ordering, and deposits are non-refundable in the event of a change of mind. The full balance must be paid before dispatch, and custom orders are non-refundable or non-creditable for change-of-mind.

Excluded from the 30-Day Return Policy:

• Clearance items
• Custom items/orders
• Made-to-order items

Return Options:

Customers may choose between either:

• Restocking Fee: A 20% restocking fee will apply unless otherwise stated or if another order of equal or greater value is placed in lieu of this fee.
• Store Credit: A store credit equal to the price paid will be issued. Store credit vouchers are valid for six months from the date of issuance.

Our Rights:

We reserve the right to refuse a return in cases where we cannot reasonably verify that the product was purchased from us or where we are not responsible for the damage, as outlined in our Faults & Damages policy.

Limitation of Liability:

To the extent permitted by law, Zest Lighting:

• Limits its liability for repair, replacement, or refund to its obligations under the Act;
• Is not responsible for any incidental, consequential, or punitive damages related to the use of goods;
• Is not liable for any claims, losses, or expenses incurred due to the delivery, non-delivery, or return of goods.