Shipping & Delivery Information
We strive to deliver your orders quickly and efficiently. Below is a breakdown of our shipping costs, estimated delivery times, tracking process, and other important shipping information.
SHIPPING FEES
- FREE Shipping: Available for metro areas in Australia on orders above $99 (excludes Hobart and Darwin).
- $29.95 Flat Rate: Applies to all non-metro areas.
- $14.95 Flat Rate: For orders under $99.
To check your shipping zone, add items to your cart and enter your postcode on the cart page or use our Shipping Calculator.
ESTIMATED DELIVERY TIMES
We process and dispatch orders within 2 business days. Delivery times vary based on your location:
| Destination | Estimated Delivery Time |
|---|---|
| Metro Areas (Sydney, Melbourne, Brisbane, ACT) | 1-5 business days |
| Regional NSW, VIC & QLD | 3-7 business days |
| Perth, Adelaide | 5-7 business days |
| Tasmania, Regional SA, WA & NT | 7-10 business days |
Express Shipping: Need it faster? Contact us for express shipping options.
Shipping Delays: While we strive to meet estimated timeframes, external factors such as weather, holidays, or courier delays may impact delivery.
For real-time estimates, use our Shipping Calculator.
TRACKING YOUR ORDER
Once your order is dispatched, you will receive an email with tracking information. If you do not receive tracking details, you can:
- Check your spam/junk folder.
- Log in to your account and track your order under the "My Orders" section.
- Contact us for tracking assistance.
DELIVERY PROCESS & COURIERS
We partner with reputable couriers to ensure safe and timely delivery. Your order will be delivered to your specified address. If no one is available to receive the parcel:
- The courier may leave a calling card for redelivery or pickup at a local collection point.
- Some couriers offer "Authority to Leave" (ATL) options. If you opt for this, we are not liable for lost or stolen parcels.
NEED ASSISTANCE?
If you have any shipping-related questions, contact our support team.
