Warranty Terms and Conditions

The goods we offer for sale on our website are covered by the warranty provided by the manufacturer.

If your lights show signs of damage or a fault within the warranty period, please submit a claim through our warranty process.

Warranty Terms

• We do not provide a separate warranty beyond what is required under the Australian Competition and Consumer Act 2010 (Australian Consumer Law).
• The replacement warranty covers only the replacement of the product and does not include additional electrical installation costs.
• If an issue occurs after installation, Zest Lighting will supply the necessary replacement parts but labor costs are excluded.
• Some parts and replacements may have a lead time. The warranty is void if any part of the luminaire is modified.
• Light bulbs are not covered under warranty. Product warranties are only valid within Australia.
• Warranties start from the date of purchase as shown on the invoice. Please retain your tax invoice as proof of purchase.
• Some manufacturers require installation by a qualified electrician. In such cases, we recommend keeping your electrician’s invoice in case it is needed for a warranty claim.

How to Make a Warranty Claim

Follow these steps to submit a claim:

1. Complete the Warranty Claim Form.
2. Provide proof of purchase (invoice) and photos/videos of the issue.
3. Our team will assess the claim and respond within 3 business days.
4. If approved, we will arrange for a replacement or necessary parts to be sent.
5. If additional details are needed, we will contact you via email.

Warranty Exclusions

The following are not covered under warranty:

• Damage caused by incorrect installation or modifications.
• Normal wear and tear, including discoloration over time.
• Failure due to misuse, neglect, or improper handling.
• Damage caused by power surges, lightning strikes, or environmental factors.
• Labor or electrician costs for installation or removal of defective products.

Frequently Asked Questions

How long will it take to process my warranty claim?

We aim to assess all claims within 3 business days. Processing and shipping replacement parts may take longer depending on stock availability.

What if my product is no longer available?

If the product is discontinued, we will offer a similar replacement or store credit.

Do I need a licensed electrician to install my light?

Yes, for many products, installation by a licensed electrician is required. We may request an electrician’s invoice if needed for a claim.

Who pays for return shipping?

In most cases, the customer is responsible for returning the faulty product unless covered under Australian Consumer Law.