At Zest Lighting, we offer a refund or exchange for change-of-mind purchases made within
30 days, provided proof of purchase is presented.
Refunds are subject to a 10% restocking fee, unless another order of equal or greater value is placed.
If your goods arrive faulty or damaged, we will provide a full refund or exchange as per
the Competition and Consumer Act 2010 (Cth). Please visit our
Warranty Page for details.
Return Conditions:
- Products must be in original packaging and in resaleable condition.
- Installed or used products are not eligible for return.
- Items marked “not eligible for return” cannot be returned.
- Customers must arrange and cover return shipping costs.
- Returns must be sent via a registered and insured shipping service.
- Actual shipping costs incurred on “free” or “flat rate” shipping will be deducted from refunds.
- Custom or made-to-order items are non-refundable.
Return Options:
- Refund: A 10% restocking fee applies.
- Store Credit: Store credit equal to the purchase amount, valid for 6 months.
For full details, visit our
Returns Policy Page.